KOFAX Hiring
--------------------------------------------------------
-------------------------------------------------------
KOFAX is Hiring for
Internship
Job Description & Responsibilities :
-----------------------------
- Performing intake of phone calls to Support, acting as first contact demonstrating exceptional customer service ability
- Opening tickets for customers and Partners with accuracy and attention to detail
- Reviewing inbound Support email and tickets, actioning as per policy
- Alerting on status of Support incident backlog
- Researching maintenance and support terms for all customers and linking the appropriate asset where applicable
- Resetting and consolidating organizational customer records
- Facilitating data integrity within internal systems
- Performing basic enterprise licensing support functions (i.e. license resets, providing trial and eval licenses, cancelations)
- Obtaining and recording shipping tracking information
- Editing and updating internal documentation
- Investigating, evaluating, and recommending improvements to departmental policies and procedures
- Identifying Maintenance and Support revenue opportunities
- Special projects as dictated by business need
Required Skills :
------------------
- Strong, structured analytical skills
- Excellent time management skills
- Strong and effective English language communications: verbal, listening, written and presentation skills
- Strong interpersonal skills
- Professional demeanor
- Exceptional customer service skills with effective follow-through
- Willingness to own problems and see them to completion
- Ability to work under pressure in a fast-paced production environment
- Excellent keyboard/data entry skills (speed & accuracy)
- Self-starter and able to work independently
- Ability to adhere to shift scheduling
Qualification:
------------------
BE/BTECH/BCA/MCA GRADUATES FROM 2022/23 Passouts Are Eligible to Apply for This Role
Package :
------------------
------------------
N/A
__________________________________________________
Apply Links:
---------------------------
---------------------------
Internship Apply Link - Click Here
____________________________________________________________
Follow us on Instagram For Daily Job Updates
-----------------------------------------------------------------------------------------------------------------------
TAGS -
Highest paying jobs in india
india fast job alert com
software testing jobs
manual testing jobs
software engineer jobs
software jobs
software developer jobs
software testing jobs for freshers
software engineer jobs for freshers
software engineer
software developer
software tester
manual tester
